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FAQ

ORDER

To place an order on our site addicted.es find your favourite products in the different categories:

  • « Underwear » for underwear.
  • « Swimwear »  for swimsuits.
  • « Clothing » for sexy wear.
  • « Accessories » for toys and accessories.
  • ...

The "featured products" section will show you our customers top choices.

Feel free to use the filters!

Select the items you want to buy by clicking "Add to Cart".

And follow the ordering process by clicking on the top right corner of your "cart".

ADDICTED offers the following payment methods:

  • Credit card: Visa, Mastercard, American Express. (Using our secure provider Paycomet to carry out the transaction)
  • Paypal
  • Bankwire transfer
  • Apple Pay
  • Google Pay
  • Microsoft Pay
  • Bizum (only available in Spain)

Security in the payment process:

Your data and banking information are encrypted and sent in a totally secure process, managed directly by the most famous and secure payment platforms such as Paypal and Paycomet. The data cannot be consulted nor are they in any way recorded by ADDICTED.

To cancel an order simply send us an email to: [email protected] mentioning "Cancellation of order nº XXXX" in the "subject" field. In the body of the email you must specify your name and surname, the order number and the reason for the cancellation. NOTICE: check our return policy by clicking here.

To find your ideal size, we recommend that you try our virtual fitting room and check our size charts that you will find on each product page.

This way you make sure you will receive the right size for you for each product.

If you have a promotional code, a discount coupon or an embassador code, you can enter it during the purchase process by clicking the "Do you have a promotional code?" Button. Then a field will appear where you can enter the code.

Once the code has been entered, click the "Add" button and the corresponding promotion will be applied to your cart.

If an ambassador of ours has sponsored you and you want to place your order with their ambassador code, you must enter it during the checkout process by clicking on the button "Do you have a promotional code?". Then a field will appear where you can enter the code.

Once the code has been entered, click the "Add" button and you will get a 10% discount on your order.

In general, all the products on our website are in stock, although we may temporarily not have a specific size.

There is always the possibility that during the period of time in which you have placed your order and the moment (although we are very quick!) in which we begin to process them, that the item you have purchased may have temporarily run out of stock. In this unusual case, we will contact you offering a solution.

Yes! Depending on your order total amount, you will be able to choose one gift or another. Check the available gifts by clicking here.

SHIPPING AND DELIVERY

ADDICTED uses the services of UPS and GLS, and orders are prepared and shipped from Monday to Thursday. Orders take 1 - 3 working days to be processed. Thereafter, shipping will take on average 2 - 3 days for many destinations. Since we are dispatching from Spain, please note that longer-distance deliveries such as to USA, Australia, New Zealand and Asia may take a few days longer. Custom clearance in certain countries may delay deliveries.

You can find more information on our shipping page by clicking here.

In general (unless there is a holyday), your order is prepared and shipped from Monday to Thursday. Orders take 1 - 3 working days to be processed. Thereafter, shipping will take on average 2 - 3 days for many destinations. Since we are dispatching from Spain, please note that longer-distance deliveries such as to USA, Australia, New Zealand and Asia may take a few days longer. Custom clearance in certain countries may delay deliveries.

On our website we indicate an estimated delivery date, in the product page, before confirming the order, and in the "My account" section once you have placed the order. If you pay for your order by bank transfer, the estimated delivery date will change when we receive payment confirmation and we start preparing the order. We will send you an email with the new estimated delivery date. This date is approximate according to the usual average delivery times, but there may be exceptional events such as weather incidents, service interruptions, customs delays, etc. So keep in mind that the date is an estimated indication and that sometimes it may not be fulfilled, in most cases for reasons beyond our control.

You will receive an email with a tracking link that will allow you to monitor the delivery status of your order. In the "My account" section, within the orders section, you will also find a tracking code to be able to see its status.

Shipping costs are TOTALLY FREE on all orders of 100€ or more.

Orders under 100€ have a shipping cost of 10€ for the Economic European Union EEC (not including islands) and 20€ for the rest of the world.

NEUTRAL AND DISCREET

The orders are sent either in a packaging provided by our transport company or in a neutral box without any markings of any kind. Our shipments are totally discreet! More information here.

When we send your order, we will send you a link by email that will allow you to check the status and location of your order. In addition, in the "My Account" section if you look inside your orders, you will see that a tracking number appears, which can also be used directly on the carrier's page to locate it.

We ship worldwide, no matter where you are!

AFTER SALES / RETURNS

No problem! Consult all the information in this regard in our return policy by clicking here.

Check all the information regarding exchanges and returns here.

As soon as we have received and verified your return, we will proceed to refund it. We will inform you via email of any news in this regard. Afterwards, the time it takes to complete the transaction will depend on your bank.

Using our contact form: You will find it by clicking here.

By phone, we are at your disposal from Monday to Thursday from 6 a.m. to 3 p.m. GMT+1: +34 933 091 185

By Whatsapp: +34 685 946 756 

By email: [email protected]

By chat: using the chat which is available from Monday to Thursday from 6 a.m. to 5 p.m GMT+1, outside of those hours, leave a message and we'll get back to you as soon as possible.

To print an invoice, go to "My account" and click on "My orders". There you will be able to see and print the invoice of all the orders that you have made to date.

AMBASSADOR AND AFFILIATE PROGRAMS

Very easy, you are already in it! Go to "My account" and there you will see the option of "Ambassador Program". Inside you can create with one click (it is only necessary the first time) your personal Ambassador code, which you can now start sharing to earn rewards!

If you need more information, you can find it by clicking here.

Very easy, you are already in it! Go to "My account" and there you will see the option of "Affiliate Program". Inside you can create with one click (it is only necessary the first time) your personal Ambassador code, which you can now start sharing to earn rewards!

If you need more information, you can find it by clicking here.

If an ambassador of ours has sponsored you and you want to place your order with their ambassador code, you must enter it during the checkout process by clicking on the button "Do you have a promotional code?". Then a field will appear where you can enter the code.

Once the code has been entered, click the "Add" button and you will get a 10% discount on your order.

R+D / TECHNOLOGIES

Discover the most modern system to enhance your butt! Squat Jeans technology shapes and redefines your butt in a natural way.

When you wear them, you will have a cushioned and comfortable feeling.

You can find more information in our technology section.

It is a patented system that consists of an elastic pocket that supports the masculine attributes in the undergarments that carry this technology.

Push Up provides more comfort, more volume and more support by lifting everything!

You can find more information in our technology section.

It is a patented system that consists of a removable (not always) and waterproof foam cover that is placed on swimsuits or underwear.

It allows you to give volume to the masculine attributes in a comfortable way, so that you feel comfort.

You can find more information in our technology section.

It is a patented system that consists of a type of mesh that is incorporated into swim shorts to support and place masculine attributes.

U-Shape provides more comfort and support.

You can find more information in our technology section.

It is a patented system that vaporizes the front of the swimsuit or underwear.

This provides more comfort by avoiding seams and therefore friction, while preserving prints.

You can find more information in our technology section.

It is a patented system that consists of an elastic pocket that supports the masculine attributes in the shorts.

This provides more comfort, more volume and more support by raising everything!

You can find more information in our technology section.

It is a new system that consists of a removable foam cover in the shape of the silhouette of a penis, made with the best water resistance materials.

Its push up effect penis shape enhances masculine attributes to give them a better appearance and increase their size. Available in sizes from XS to XL.

You can find more information in our technology section.

It is a new system that unites two concepts, the Push Up system and a cockring. The Ring Up system, in addition to enhancing your attributes, comes with a built-in cockring (removable, in case you want to remove it when you don't need it) so that you are ready for action at any time!

Its Push Up effect enhances masculine attributes to give them a better appearance and increase their size. By incorporating the cockring, it contributes to a sustained and prolonged erection.

You can find more information in our technology section.

It is an innovative design and fabrics that provide the garment with quick-drying characteristics, so it can be used both as underwear and swimwear, guaranteeing maximum comfort in both cases.

In this way, you can go to the beach with your model with Swimderwear technology without having to wear underwear or having to change afterwards. In addition, it provides a perfect fit.

You can find more information in our technology section.

This technology consists of a garment that maximizes masculine attributes, enhancing them and increasing their volume. In briefs and boxers, it also enhances the butt, being more out and upturned.

Thanks to the Superbulk technology you can give an extra boost to your attributes feeling as sexy as ever.

You can find more information in our technology section.

GENERAL / OTHER QUESTIONS

Using our contact form: You can find it by clicking here.

By phone, we are at your disposal from Monday to Thursday from 6 a.m. to 3 p.m. GMT+1: +34 933 091 185

By Whatsapp: +34 685 946 756 

By email: [email protected]

By chat: using the chat which is available from Monday to Thursday from 6 a.m. to 3 p.m, GMT+1, outside of those hours, leave a message and we'll get back to you as soon as possible.

You can subscribe to our newsletter by filling in the form that you will find on the home page. You will also find a form below everything in the footer of all pages. Do you want to be up to date with our news and offers? Don't wait any longer and subscribe now!

In all the emails that we send to the subscribers of the newsletter you will find at the end of the whole a link to request the unsubscribe from the newsletter. You can also write us an email to [email protected] indicating your data and the email with which you registered for the newsletter and we will unsubscribe you manually.

Currently we only sell and show our products through the web in digital format, it is better for the planet!

At ADDICTED we want to make your birthday a very special day. Therefore, on your birthday you will receive an e-mail with a discount coupon to redeem in our store.

In order to receive the coupon, you must have filled in the "Birthday date" field during the registration of your account or at any time from the "Information" section of "My account" (in the upper right-hand corner).

Remember that you will receive this coupon at the email address associated with your account.

Yes, totally, because you can pay with the safest methods:

  • Credit card (Visa, Mastercard, American Express..)
  • Paypal
  • Bankwire transfer
  • Apple Pay
  • Google Pay
  • Microsoft Pay
  • Bizum (Only for Spain)

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